Web Support - Benedictines of Mary

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Web Support

We are terribly sorry for the inconveniences that our website is causing you. Please take a moment to fill out the following report and we'll provide you with assistance as soon as possible! God reward you for your support!

Name(Required)

Email(Required)

It is helpful if you use the email address associated with your account in our website.

Please select:(Required)

I'm having trouble making a donation

I can't Checkout

I can't Login

I'm having trouble with a specific product

Other

From which page are you trying to make a donation?(Required)

Which product?(Required)

Novena of Masses (through the regular Checkout)

Novena of Masses (through the Express Checkout)

Sheet Music

Vestments

Other

Are you being able to click on the SUBMIT button (or the "Add to Cart" button)?(Required)

Yes. I'm able to fill out all the information, the problem starts when I click on the Submit/Add to Cart button.

No. I'm having trouble before reaching the Submit/Add to Cart button.

Please specify the kind of trouble you are experiencing.(Required)

The page won't load.

I can't fill out any of the fields in the form.

I can't fill out a specific section of the form.

The PayPal button loads and loads without ever opening.

The PayPal button doesn't show up at all.

I can't fill out the Credit Card fields.

The Credit Card fields are not loading.

The Submit button (or the "add to cart" button) is not showing.

Other

Please specify the kind of error you are getting after clicking on the SUBMIT button (or the "Add to Cart" button).(Required)

It reloads the same page showing a specific error message.

It loads and loads without ever reaching a confirmation page.

It doesn't do anything at all.

PayPal popup opens correctly but it will load and load without confirming the payment.

The Cart won't update.

Other

Please check everything that applies to the specific problem you are reporting.

I tried more than once.

I tried using different devices (i.e. computer, cellphone, etc.)

I tried at different moments.

I tried different payment methods.

I'm trying to pay through PayPal.

I'm trying to pay through Credit Card.

I am using a tablet/mobile device.

I am using a MAC device.

This is the first time that I'm attempting this.

I've been able to do this before (in the current website).

I don't seem to have any problems with the rest of the website.

I've encountered other troubles within the website.

I reset my password, just in case.

I'm unable to make a password reset.

I haven't logged into my account in a very long time.

I'm not sure if I have an account here.

Would you like to provide additional specific information regarding the problem you are having?

(i.e. which specific error message is showing? which device and which browser are you using? which section is not loading? which other problems have you encountered? etc.)

How would you like us to contact you?(Required)

By Email.

By Phone.

Phone:(Required)

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Thank you!

Please click on SUBMIT to send your report. (You'll receive a copy in your email.)

Name

This field is for validation purposes and should be left unchanged.

Benedictines of Mary, Queen of Apostles
8005 NW 316th Street
Gower, Missouri 64454

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